Explore the Technical Essentials of SAP Commerce Cloud

Please note that with the deprecation of addon based extensions, functionality of the accountsummaryaddon has been moved into B2B accelerator core extensions (details. cf. here). Personalized Search Recommendations displays the products that the user would most likely view, basing on their prior browsing history and the current search query in the search result page. In addition to deprecating the accelerator storefront and the related addon extensions, as well as OCC template extensions since 2205 , the SAP Commerce Cloud, Composable Storefront is released in 2211 version. If you are running On-Prem, or if you are deploying on other non-SAP managed infrastructures/servers? But what if you want to find out more beyond the brief summary in the release note, but you don’t have much time to go over the concrete details of the new features row-by-row in the feature table? This blog post will go into a bit more detail of the new features and hopefully can give you a not-so-brief summary of what you want.

This solution allows us to view and manage customer orders from start to finish, streamlining order fulfillment, and improving the shopping experience. SAP Commerce Cloud Order Management gives the customers a range of buying, collection and returning options while completing orders quickly and efficiently. You can use machine learning to send behavior-based recommendations to enhance conversions.

For security reasons, all default users are disabled and come with no preconfigured passwords. Only the main Administrator user password needs to be set beforehand to be able to build and initialize the system. Staying agile is key to delivering an outstanding customer experience that differentiates your business and creates loyal customers. An integrated and scalable enterprise-grade digital commerce platform can help you fuel innovation and drive profitable growth.

SAP Commerce Cloud: Key Features, Benefits, and Use Cases

Provides functionality to retrieve all personal data stored about the data subject in a machine-readable format from the system. On user request, the system owner can generate a list for a data subject, containing details about the personal data stored in the system. Hybris’ industry-proven, cloud-based e-commerce and digital marketing solutions are now available as SAP Commerce Cloud – a part of the SAP Customer Experience portfolio. By incorporating a composable approach into your digital commerce strategy, you can achieve commerce agility.

sap commerce cloud features

Get a basic understanding of asset management with these courses and videos for beginners. Implementation is generally not included and is provided by agency partners. It seamlessly integrates the customer journey across all touchpoints, reducing friction in the buying process. Service Cloud connects fragmented service channels into a singular unified overview. Agents can see what products a customer has recently viewed, and can go above and beyond the call of duty by adding products to a customer’s cart and giving discretionary discounts and free gifts.

Engage with SAP’s Commerce Cloud community

Salesforce Commerce Cloud’s licensing model is also based on a retailer’s gross merchandise volume , with the average percentage being around 2% – 3% for businesses turning over between $5m and $25m. Once you’re turning over $800,000 per month, the fee turns into a revenue-sharing model, set at 0.25% of revenue with a maximum $40,000 per month. Agents can perform all interactions (answer queries, issue refunds, create sales orders, etc.) from one interface, so there’s no need to mess around opening new windows or switching screens. Users can create multi-channel campaigns (email, social, SMS, etc.) and configured them to trigger automatically in response to customer engagement.

Simplify operations on a unified commerce platform with an extensive set of features for B2C, B2B, D2C, B2B2C, and other business models. However, the common reality is that the cloud is better suited to smaller or microservices-based applications.” However, that rule of thumb does not apply to SAP Commerce Cloud. It provides all the benefits of the robust environment and the agility and flexibility that comes from cloud-based infrastructure. SAP Services offers customers a number of options for activating and optimizing their SAP Commerce Cloud solution. With an out-of-the-box integration, improving on cXML Level 1 PunchOut, the new Level 2 PunchOut makes suppliers’ products more accessible, and data complete to buying organizations. Moreover, it increases the visibility of products and drives traffic to PunchOut sites ensuring a differentiated experience from other suppliers.

  • The Compare View in the Backoffice Framework has been enhanced, allowing users to modify the compared items through dragging the attribute of an item and dropping it to the relevant field of another item.
  • We offer many prebuilt integrations to third-party solutions through SAP Store.
  • In this release, we’re including our battle-tested modern storefront, previously made available as open-source project Spartacus.
  • Here are some examples of new partners delivering additional value to SAP Commerce Cloud.
  • Users can create multi-channel campaigns (email, social, SMS, etc.) and configured them to trigger automatically in response to customer engagement.
  • It consolidates all company marketing plans, KPIs, budgets, and tracking in one place for better management and collaboration.

You can expect higher initial costs because this approach usually means stitching together multiple best-of-breed solutions, which brings another layer of complexity, from licensing costs to maintenance. Our enterprise-grade e-commerce solution enables B2C and B2B organisations to deliver engaging and profitable commerce experiences. The SAP Commerce Cloud solution provides a trusted e-commerce platform that can help you innovate at scale and tap enterprise-wide data to boost profits and customer satisfaction.

TL;DR: SAP Commerce Cloud pros and cons

By using the SAP Commerce Cloud, you can unlock the potential of your business and enrich the customer experience. Join Royal Cyber in Partnership with SAP Commerce Cloud Team to create seamless customer experiences & move your business forward by adding commerce cloud to your business model. A headless commerce platform is one in which the consumer-facing presentation layer is decoupled from the primary back-end, operational layer and connected through open APIs. This allows the business to continually add or enhance the experiential elements of the shopping and buying experience without affecting the core functionality of the platform. It also enables new selling channels such as social media marketplaces, mobile apps, in-store kiosks, and more, with minimal development needed by IT. While both can be seen as different terms describing the same thing, e-commerce means selling products online, usually through a typical online store.

sap commerce cloud features

The SAP Commerce Cloud works wonders to streamline your ecommerce business. It simplifies the purchasing process – from search to sales for your customers. It combines features such as AI-powered merchandising, chatbots, an intuitive interface, and self-service abilities that make buying and selling processes easy. Armed with this data, users can curate deeply personalized shopping experiences for their customers by refining online product displays , recommendations, offers, and remarketing at the individual level. SAP Commerce Cloud solutions can help you ease the buying process for your customers with a smooth experience – from search to sales. A combination of intuitive, self-service capabilities and AI-powered merchandising, guided selling, assisted service, and chatbots further aid the buying process and drive more profit at a lower cost of ownership.

Omni Commerce Connect Security

These are run through headless APIs, which ensure your application runs smoothly. Wondering if SAP Commerce Cloud is the right e-commerce platform for your business? This blog has all the details you need to make an informed decision when finding the right solution for your B2B or B2C organization. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates. Endpoints.Certificates are a way of validating connections between public browsers and service endpoints. For example, when using an HTTPS protocol to access an online storefront, an SSL certificate must be added to the corresponding endpoint.

sap commerce cloud features

And real-time insights fuel discovery and visualization tools that uncover customer interests, behavior, and sentiments. Each Industry Accelerator has a ready-to-launch storefront for rapid time-to-value and several bespoke features. Also, through self-service options like “Organization Management,” where customers can define order approval workflows, and “Quote Negotiation”, where customers can request quotes to be reviewed by managers. The checkout has B2B-friendly features like PO number entry, auto-replenish, and the ability to charge an account rather than a credit card.

It offers highly personalized customer experiences

Today’s online shoppers expect ease, speed, personalization, and reliability wherever they shop – Online or in-store. It’s being used specifically within certain silos within the business and is, effectively, the cornerstone of our digital client platform. SAP Commerce Cloud has constantly allowed us to scale up with our services and it offers a seamless process of scalability. View the SAP Commerce Cloud product road map and explore planned innovations and future features and functionality. Support complex B2B and B2B2C models for customers, dealers, and distributors – all on the same platform. There are extensions as part of integration pack, download the pack and include the required extensions and configure the connections.

One Integrated Source for Enterprise-Wide Insights

We’re incredibly proud of what’s coming to SAP Commerce Cloud and we continue to partner with customers to learn what is important to you in your commerce journey. Say goodbye to lengthy and disruptive upgrades, and hello to more frequent and easier to consume updatesto our robust, feature-rich, and flexible platform that can help you deliver profitable growth, from discovery to delivery. Your business is accelerating, so are we with more frequent and easier to consume updates.

We take a deep dive into how the platform works and discover whether or not it’s been successful to meet today’s customers needs. The Compare View in the Backoffice Framework has been enhanced, allowing users to modify the compared items through dragging the attribute of an item and dropping it to the relevant field of another item. The recent innovations sap e commerce module of SAP Commerce Cloud solution reinforce our commitment as a long-term partner to our enterprise customers, supporting their growth, modernization, and efficiency. Since SAP Commerce Cloud is based on open APIs, it can be quickly integrated with third-party solutions as well. We offer many prebuilt integrations to third-party solutions through SAP Store.

Benefits of SAP Commerce Cloud

Commerce Cloud gives users a single view of inventory across an entire organization. This means a single source of truth for the seller and complete omnichannel flexibility for the customer. Customers can buy, collect, and return anywhere without messing up stock levels.

SAP Commerce Platform Features

In addition, engaging with one-to-one customers helps understand the customers’ needs and deliver what they are looking for. Talking about the business benefits of SAP, it allows business owners to deliver incredible, customized experiences to their customers. The status of “In process” shows that commerce has received the response from SAP S/4 hana cloud of successful sales order creation.

B2B punch out module now supports both SAP Ariba Level 1+ and Level 2 functionalities. Especially the level 2 support enables buying organisations to search for and find PunchOut items within their procurement application, instead of having to search each suppliers’ site directly. It consolidates all company marketing plans, KPIs, budgets, and tracking in one place for better management and collaboration.

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